Freitag, 22. Februar 2013

That's what we are here for

Of course attending college is our main aim why we came to London. Here you can see us listening carefully to the teachers at the EUROPEAN COLLEGE of BUSINESS and MANAGEMENT.



Some of our topics in the lessons were:

Introduction to the hotel industry in the UK
  • Customer service
  • Dealing with complaints
  • Managing people
  • Managing confrontation
  • Business correspondence
  • Talking on the telephone





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